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Frequently Asked Questions

How will I receive my order?

Orders can be picked up from one of our 10 locations with no additional charge or shipped to you for a flat shipping fee of $25.

Customers must reside in Canada and use a Canadian credit card for all purchases.

Shippable items are usually shipped the same day if ordered before 4PM local time. However, if you have items that are on backorder, your order will need to be reviewed before shipping. We will contact you within 2 business hours to discuss shipment times and availability. If we can’t ship the same day, we will notify you.

If you are concerned about an order, please contact Customer Service at 1-888-634-7274.

 

Please Note: Due to COVID-19, Purolator is experiencing delays in shipping. Any customer orders distributed through Purolator will be processed in the order they are received. If you have any questions please contact our customer support team at 1 888 NDGRAPH (634-7274). Thank you for your patience.

 

What is your return policy?

Due to the fact that orders are custom cut, we can not offer refunds except in the case of either defective products or mis-shipments.

To initiate a return, please contact Customer Service at 1-888-634-7274.

Note: Please do not send any material back without an RMA number

 

Is 3M™ Wrap Film Series 1080 being phased out? 

The majority of 3M™ Wrap Film Series 1080 will slowly be phased out and replaced with 3M™ Wrap Film Series 2080.

Please note as a result, there will be limited sock on 3M 1080 colours. Pricing does vary between 3M™ Wrap Film Series 1080 and 2080.

 

How is 3M™ Wrap Film Series 2080 different from 3M™ Wrap Film Series 1080?

See blog post: 3M™ Wrap Film Series 1080 vs. 2080